13

Quality Management

13.1 Introduction

Quality means different things to different people, according to their positional and influencing roles. A customer may define quality as ‘fitness for intended use,’ whereas a vendor may define it as ‘meeting the requirements.’ More formally, the term ‘quality’ may be used to indicate the degree to which the inherent characteristics of a product or feature meets the stated or implied requirements.

Quality management refers to the processes necessary to ensure that a project will satisfy the needs for which it was undertaken.

Quality management addresses the management of a project and the product of the project. The product of a project relates to the ‘what’ of the project, whereas the management of a ...

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