Chapter 5. Establishing the business requirements

Karen is a business analyst on a project to implement a new online product catalog for the company’s customer service representatives. The drafted SRS is going through review when the marketing manager says he wants to add a “Like this product” feature. Karen’s first instinct is to push back; there is already concern about meeting schedules with the current requirements set. But then she realizes that maybe that’s a smart feature to add, because customer service representatives can promote the most-liked products with other customers. Before she elicits and documents functional requirements for this feature, she needs an objective analysis about whether this feature should be added ...

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