Chapter 7. Requirements elicitation

“Good morning, Maria. I’m Phil, the business analyst for the new employee information system we’re going to build for you. Thanks for agreeing to be the product champion for this project. Your input will help us a lot. So, can you tell me what you want?”

“Hmmm, what do I want?” mused Maria. “I hardly know where to start. The new system should be a lot faster than the old one. And you know how the old system crashes if an employee has a really long name and we have to call the help desk and ask them to enter the name for us? The new system should take long names without crashing. Also, a new law says we can’t use Social Security numbers for employee IDs anymore, so we’ll have to change all of the IDs when the ...

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