Chapter 28. Change happens

“How’s your development work coming, Glenn?” asked Dave, the Chemical Tracking System’s project manager, during a status meeting.

“I’m not as far along as I’d planned to be,” Glenn admitted. “I’m adding a new catalog query function for Harumi, and it’s taking a lot longer than I expected.”

Dave was puzzled. “I don’t remember hearing about a new catalog query function. Did Harumi submit that request through the change process?”

“No, she approached me directly with the suggestion,” said Glenn. “It seemed pretty simple, so I told her I’d work it in. It turned out not to be simple at all! Every time I think I’m done, I realize I missed a change needed in another file, so I have to fix ...

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