Chapter 7. Hearing the Voice of the Customer

"Good morning, Maria. I’m Phil, the requirements analyst for the new employee information system we’re going to build for you. Thanks for agreeing to be the product champion for this project. Your input will really help us a lot. So, can you tell me what you want?"

"Hmmm, what do I want," mused Maria. "I hardly know where to start. It should be a lot faster than the old system. And you know how the old system crashes if some employee has a really long name and we have to call the help desk and ask them to enter the name? The new system should take long names without crashing. Also, a new law says we can’t use Social Security numbers for employee IDs anymore, so we’ll have to change all the employee IDs ...

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