"How’s your development work coming, Glenn?" asked Dave, the Chemical Tracking System project manager, during a status meeting.
"I’m not as far along as I’d planned to be," Glenn admitted. "I’m adding a new catalog query function for Sharon, and it’s taking a lot longer than I expected."
Dave was puzzled. "I don’t remember discussing a new catalog query function at a change control board meeting recently. Did Sharon submit that request through the change process?"
"No, she approached me directly with the suggestion," said Glenn. "I should have asked her to submit it as a formal change request, but it seemed pretty simple so I told her I’d work it in. It turned out not to be simple at all. Every time I think I’m done, I ...