Chapter 9. Playing by the rules

“Hi, Tim, this is Jackie. I’m having a problem requesting a chemical with the Chemical Tracking System. My lab manager suggested that I ask you about it. He said you were the product champion who provided many of the requirements for this system.”

“Yes, that’s correct,” Tim replied. “What’s the problem?”

“I need to get some more phosgene for those dyes that I make for my research project,” said Jackie, “but the system won’t accept my request. It says I haven’t taken a training class in handling hazardous chemicals in more than a year. What’s that all about? I’ve been using phosgene for years with no problem. Why can’t I get some more?”

“You’re probably aware that Contoso requires an annual refresher class in the safe ...

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