Chapter 2

Quality Assurance Framework

What Is Quality?

In Webster’s dictionary, quality is defined as “the essential character of something, an inherent or distinguishing character, degree, or grade of excellence.” If you look at the computer literature, you will see that there are two generally accepted meanings of quality. The first is that quality means “meeting requirements.” With this definition, to have a quality product, the requirements must be measurable, and the product’s requirements will either be met or not met. With this meaning, quality is a binary state; that is, a product is either a quality product or it is not. The requirements may be complete or they may be simple, but as long as they are measurable, it can be determined ...

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