Software Testing and Continuous Quality Improvement, 3rd Edition

Chapter 5

Quality through Continuous Improvement Process

Contribution of Edward Deming

Although Henry Ford and Fredrick Winslow Taylor made enormous contributions to factory production, Dr. Edward Deming has gone beyond them. He has influenced every facet of work in every industry, including government, schools, and hospitals. Deming has had a profound effect on how people think, how they see themselves, and how they relate to their customers, to one another, and to society.

In 1928 he earned his Ph.D. in physics and in the next four years published papers about the effect of electrons on the structure of materials. He started his career at the frontiers of physics. In 1934 he began to move away from physics and physical chemistry and published ...