Companies that invest in information technology do so to enhance competitive abilities, reduce overhead, or comply with regulatory demands. Business initiatives elaborate these business purposes, but rarely measure the impact of change to existing IT infrastructure and IT business systems.
Conversely, IT software development and implementation often ignore the business justification in favor of focusing on the technical solutions (more details are discussed in Chapter 30, “SOA Testing”).
This chapter deals with the approach and methodology for conducting a test process assessment in a business environment.
There is often a perceived conception that software testing does ...