Chapter 1Set Expectations to Avoid Performance Issues

“An ounce of prevention is worth a pound of cure.”

As our research and our work has told us, many performance issues result from the lack of understanding of performance expectations or the lack of clarity of those expectations. Without a clear target, it is impossible for employees to know where and for what to aim. On the flip side, their managers should not be able to hold them accountable without these same measures or tools.

Leaders need to build a performance-based team whose objectives are consistent with the organization’s vision and mission.


The synergy that comes from putting employees together to form teams to solve problems, make decisions, and take action is power ...

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