Chapter 2The Four-Step Model to Getting Performance Management Right Every Time: Start Where You Are

We do not have the advantage of starting with a clean slate with our current employees. We need to start where we are and learn how to have productive conversations with employees to address performance. So this is our opportunity to “squash” the excuses listed in the Introduction that leaders often make, such as I don’t have time, the employee should know this is a problem, and “I tried, and nothing changed.”

Organizations that are best-in-class have several things in common: one of the most important common items is a structured, scalable process for having effective conversations that address performance challenges. Most organizations assume ...

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