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Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone by Erika Lamont, Brenda Hampel, Anne Bruce

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Chapter 3Communicate Clearly and Often

Communicate, communicate, communicate! Many leaders make the mistake (without really thinking about it) of thinking that employees have a clear understanding of what they are being held accountable for and how they are being held accountable. The annual performance review process often includes the exercise of identifying organization and department goals and then individual goals. These goals are often never spoken of again—until the next performance review process. If the leader does not actively update and communicate performance expectations, he is potentially leaving a large gap between his understanding of the performance each of his team members will be held accountable for and that team member’s ...

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