Chapter 4Accelerate Performance Success: From 0 to 60 in Real Situations

The foundation has been laid, roles and responsibilities have been defined, and the next step is to leverage the foundation and practice managing performance using the four-step model.

It is important for leaders to be clear and direct when talking with employees about performance challenges. Failure to do so often brings about additional challenges and erodes trust between the employee and leader. Many times leaders are uncomfortable when having performance conversations; they are not sure what to say or how to say it. Or the leader believes that the employee should understand the need to change and correct himself or herself without the leader’s involvement. However, it ...

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