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Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone by Erika Lamont, Brenda Hampel, Anne Bruce

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Chapter 8Coach and Develop: Case Studies, Templates, and Tools

Stephanie Montanez has been called one of California’s HR thought leaders, as well as a subject-matter expert in improving employee performance through a wide variety of tried-and-true methods. Her philosophy is to improve performance and avoid employee performance hurdles by using a “praise in progress” methodology and a “direct and specific feedback” methodology, along with effective formal “employee coaching and development plans.”

Formerly an HR professional with Qualex, a wholly owned subsidiary of Kodak, Montanez now heads up the human resources division of MedAmerica’s Medical Billing Services, Inc. (MBSI), as its director, in Northern California. She also created MBSI’s employee ...

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