ACKNOWLEDGMENTS

When McGraw-Hill Education asked me to write this book, I hesitated. I understood firsthand the enormous effort book writing requires, and I wasn’t sure I wanted to commit to the long hours and isolation required to write a manuscript. When I shared my reluctance with close colleagues and friends, they held me to a high standard and said, “Of course you have to write this book. You have to share what you have learned.” I accepted their coaching and wrote this book, but not alone. This book is the result of contributions from many bright and talented people who enthusiastically helped me shape the book you are holding in your hands.

I want to express my heartfelt gratitude to John Ryan for being a powerful advocate of the work ...

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