FOREWORD

by John J. Ryan, CEO, Rabobank, N.A.

As a three-time CEO of major financial organizations, I can sum up what I have learned in two sentences: The success of an organization depends on how well its people work together. And the success of an individual depends on his or her ability to communicate effectively.

I am frequently invited to speak to senior leaders at multinational companies and government organizations who all want to know the same thing: our secret for our success. They ask me about our highly collaborative work environment—how we get people to work together to produce outstanding financial results and deliver flawless execution. The answer, the secret ingredient, all goes back to Loretta.

The person who most influenced my ...

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