Office XP includes a sophisticated and remarkably thorough help system with content for any Office user, regardless of his technical sophistication or experience level. The help system has three interdependent components:
The Help Content Itself, Including an Extensive Index— All the individual Help topics look and behave like Web pages (one-click "hot" links, the back button for navigation, and so on) because they are written in HTML.
A Natural Language-Based Search Engine, Called the Answer Wizard— In some circumstances the Answer Wizard will find relevant information that doesn't turn up in keyword searches.
The Office Assistant Character— This "social interface" to Help information is the single most provocative ...