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Special Edition Using Microsoft® SharePoint Portal Server by Robert Ferguson

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Building the Technical Support Organization

A number of forces drive the size and scope of the organization tasked with designing, building, and supporting the SharePoint Portal Server solution. Indeed, a support organization will likely revise itself after a SharePoint Portal project goes “live” (go-live), but for purposes here, we will focus on the following “pre–go-live” requirements that drive staffing the portal support organization:

  • Functional or “capability” requirements

  • Accessibility requirements

  • Availability/High-Availability requirements

  • Performance requirements

  • Scalability requirements

  • Security requirements

  • Administration requirements

  • Other requirements

We have seen each of the requirements listed previously mentioned in different chapters ...

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