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Special Edition Using Microsoft® SharePoint Portal Server by Robert Ferguson

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Technical Support Organization Challenges

While the organization supporting a Microsoft SharePoint Portal implementation must possess a robust set of capabilities and regularly perform and test a number of mission-critical services, additional requirements regarding enterprise-wide implementations are noted in the following sections.

The technical support organization must be ultra flexible. That is, the organization initially crafted to support the Portal deployment will not have their arms around the scope of the project until deep into the business requirements analysis and subsequent architecture process. It is not uncommon, then, to incrementally add technical personnel to the technical support organization with “new” skillsets specific ...

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