O'Reilly logo

Special Edition Using Microsoft® SharePoint Portal Server by Robert Ferguson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

General Troubleshooting Approach

The way in which we approach a problem, whether SharePoint Portal Server–related or otherwise, is vital to actually solving the problem. Our approach recommended here is nothing short of common sense, backed up by best practices, and includes the following:

  • Identify and document the problem or issue, sometimes termed the mode of failure, or MOF

  • Address the problem in terms of general troubleshooting before escalating

  • Compare the MOF with known problems/issues

  • Verify the solution stack(s) as appropriate, focusing on supported combinations of both hardware and software

  • Verify that changes to the solution stack have been promoted through appropriate “change control” throughout the system landscape (see note)

  • Verify the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required