Special Edition Using TCP/IP, Second Edition

Introducing Quality of Service

One of the most important factors that contribute to the success of any business organization is quality. In addition to a reasonable cost, clients expect quality in the products or services they purchase. For example, on special occasions, you prefer to dine in a particular restaurant due to a number of factors, ranging from the ambience, service, and choice of food available in the restaurant. To achieve these factors, the restaurant needs to implement quality while preparing food, maintaining the ambience, and providing table service to its clients. With the transformation of the Net into a profitable business area, implementing quality has become one of the prime factors in ensuring success. For example, ...