Special Edition Using® Microsoft® CRM

The Microsoft CRM Exchange Connector

We've already discussed how email Activities can be created and sent from within Microsoft CRM. Microsoft CRM provides additional functionality with respect to inbound emails that are replies to emails sent from Microsoft CRM. This functionality is provided through the Microsoft CRM Exchange connector.

When an email is sent from Microsoft CRM, a GUID (globally unique identifier) is attached to the email. When the recipient of the email replies to the email, the GUID is also included in the reply. When the reply returns to the Exchange server from which it was sent, the Microsoft CRM Exchange connector, which is monitoring incoming email, identifies the email by the GUID and then matches the GUID to the corresponding ...