Special Edition Using® Mac® OS X v10.2

Troubleshooting

My Dial-Up Connection Fails to Connect

I've followed the steps for configuring my account, but I still can't connect via a dial-up connection. What is causing this?

Troubleshooting a dial-up connection can be difficult. However, the following list of guidelines can help you solve your connection problems:

• The most common cause of connection problems is an improperly configured machine. Run through all the steps provided to configure a dial-up connection to make sure that you have entered the correct information.

• If you don't hear the modem dialing, make sure that you have the modem sound enabled. If you still don't hear the modem dialing out when you attempt to connect, check the modem configuration you learned about earlier in ...