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Special Edition Using® Mac® OS X v10.2 by Brad Miser

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Solving Problems

If you understand the general techniques you should use when troubleshooting, you will be able to handle almost all of the problems you are likely to encounter. Having a good understanding of what you need to do will also make you more confident, which in turn will help you be more effective.

The general process of solving problems can be broken down into four phases, which are the following:

  1. Implementing a workaround

  2. Understanding and describing your problem

  3. Fixing problems yourself

  4. Getting help

You should work through these phases in the order that they are listed. Doing so will help you solve your problem as efficiently as possible.

Implementing a Workaround

One of the tough things about troubleshooting is that you usually have ...

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