This book focused on key aspects of ServiceNow as an enterprise collaboration tool considering it a real achievement if you managed for ServiceNow to blend in the daily collaboration routines of your organization. For this, Part II shed light on smooth and professional-looking communication with end users, while in Part III we also looked at internal collaboration behind the curtain and data confidentiality.
For your inspiration, this chapter will also give you a brief overview of over 40 customizations that may be relevant for your organization as well.
The customizations ...
