Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_13

Checks and Monitors

Checklists for before and after deployment

Gabriele Kahlout¹ 

(1)Doha, Qatar

For your convenience, here you will find:

• Checklists to assess the risk of new customizations;

• Pre- and post-release checklists for new customizations;

• Gauges to monitor email sending and receiving activity;

• Charts to monitor and pinpoint performance issues.

Risk assessment

To determine the risk associated with a new change to ServiceNow consider the following questions:

• Is the change documented in ServiceNow’s official online documentation (e.g., a property setting, enabling of a plugin, or a Useful script)?

• Does the new change modify code used to process incoming ...