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Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
book

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

by Gabriele Kahlout
March 2017
Intermediate to advanced
244 pages
6h 3m
English
Apress
Content preview from Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_2

2. Innovators’ ITSM strategy

How to trace a path of least resistance for ServiceNow at your organization

Gabriele Kahlout1 

(1)Doha, Qatar

Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go further, and review a five-step general implementation strategy that applies the recommended principles.

Understandably, circumstances will vary from organization to organization, and so you may introduce ServiceNow at your organization following a completely different plan. Nonetheless, the proposed plan discussed in this chapter captures the essence of several ...

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Publisher Resources

ISBN: 9781484225714Purchase bookPublisher Website