© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_3

3. User access

What you need to know about access in ServiceNow

Gabriele Kahlout

(1)Doha, Qatar

This chapter is the first of five chapters intended to help you as the project manager of a ServiceNow implementation prepare for the go-live.

In this chapter you will get an overview of how users profiles will be created and updated in ServiceNow, and considerations that will affect user administration after go-live.

In this chapter:

  1. Types of users: What presence in ServiceNow is needed for your end-users;

  2. Efficient users administration: How to efficiently grant (and revoke) access to new members and teams getting on ServiceNow;

  3. Access levels: Who has access to what, ...

Get Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.