This chapter is the first of five chapters intended to help you as the project manager of a ServiceNow implementation prepare for the go-live.
In this chapter you will get an overview of how users profiles will be created and updated in ServiceNow, and considerations that will affect user administration after go-live.
In this chapter:
Types of users: What presence in ServiceNow is needed for your end-users;
Efficient users administration: How to efficiently grant (and revoke) access to new members and teams getting on ServiceNow;
Access levels: Who has access to what, ...