Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_3

3. User access

What you need to know about access in ServiceNow

Gabriele Kahlout¹ 

(1)Doha, Qatar

This chapter is the first of five chapters intended to help you as the project manager of a ServiceNow implementation prepare for the go-live.

In this chapter you will get an overview of how users profiles will be created and updated in ServiceNow, and considerations that will affect user administration after go-live.

In this chapter:

1. Types of users: What presence in ServiceNow is needed for your end-users;

2. Efficient users administration: How to efficiently grant (and revoke) access to new members and teams getting on ServiceNow;

3. Access levels: Who has access to what, ...