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Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
book

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

by Gabriele Kahlout
March 2017
Intermediate to advanced
244 pages
6h 3m
English
Apress
Content preview from Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_6

6. Request portal

How complex Request fulfillment can be and how to win with a consistent user experience

Gabriele Kahlout1 

(1)Doha, Qatar

The only defense a person has in our over-communicated society is an oversimplified mind.

—Al Ries & Jack Trout1

Put simply, to an end user, IT either fixes stuff that is broken (Incident management) or provides new stuff (Request fulfillment). Which one does your department do more?

Request fulfillment is undoubtedly integral to the everyday work of any IT department. Every day there will be requests for new equipment from headsets to new workstations, requests for software installations or other services, such as new ...

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Publisher Resources

ISBN: 9781484225714Purchase bookPublisher Website