© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_8

8. Customization Process

What you will be doing on ServiceNow after go-live and how to go about it effectively

Gabriele Kahlout

(1)Doha, Qatar

In the end, a strategy is nothing but good intentions unless it's effectively implemented.

—Clayton Christensen, Harvard professor and author on innovation1

ServiceNow is promoted as an extremely flexible software platform, and it is. Still as in other web applications changes made to it can immediately affect all users on the platform. For this how you go about implementing changes to your ServiceNow instance can be a deal breaker in the success of ServiceNow at your organization and in your reputation managing ...

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