Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

Index

A

1. Access Control Rules (ACLs)

2. Access levels

   1. basic

   2. managing licenses

   3. vendors access

3. Access requirements

   1. availability

   2. end-user access

   3. format

   4. full access

   5. performance

   6. prerequisites

   7. security

   8. Servicedesk access

   9. user access

   10. user profiles

   11. vendors access

4. Al Jazeera America (AJAM)

B

1. Business Rules

   1. Client Scripts

   2. UI actions

C

1. CERN Service Portal

2. Change Advisory Board (CAB)

3. Chief Information Officer (CIO)

4. Client Scripts

5. Cloud Computing

6. Collaboration

SeeInternal collaboration

1. Confidentiality

   1. access on need-to-know basis

      1. arguments against

      2. confidential scenarios

      3. confidential vs . Out-Of-Box

      4. variations

   2. domain separation

   3. scope of data protection

      1. from ServiceNow

      2. ticket data

2. CreatorCon

3. Customer-facing notifications

   1. action required

   2. duplicates

   3. incident closed

   4. incident comments updated

   5. incident opened receipt ...