October 2007
Intermediate to advanced
272 pages
6h 5m
English
| 1. | See John McCarthy, “BPO’s Fragmented Future,” Forrester Research, August 2003, p. 6; and Standish Group, “Project Success Rates Improved Over 10 Years,” Software Magazine, January 15, 2004, http://www.softwaremag.com/L.cfm?Doc=newsletter/2004-01-15/Standish. |
| 2. | Amrit Tiwana and Mark Keil, “The One-Minute Risk Assessment Tool,” Communications of the ACM 47, no. 11 (2004), pp. 73–77. |
| 3. | Susan Cantrell and James Benton, “Harnessing the Power of the Engaged Workforce,” Outlook, no. 1, February 2005. |
| 4. | “Engaged Employees Drive the Bottom Line,” ISR Research, http://www.isrinsight.com/pdf/solutions/EngagementBrochureFinalUS.pdf. |
| 5. | Jane Linder, Rob Cross, and Andrew Parker, “Charged Up,” Business Strategy Review 17, no. 3 (2006), ... |
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