Chapter 11Communicating and Connecting to Inspire

At its most fundamental level, leadership depends on the ability to communicate effectively and in ways that inspire people to action. Leadership communication skills are integral to every step of the Stacking the Deck process. This chapter focuses on the topics of communication and character, illustrating their connection to inspiring action and successfully leading breakthrough change.

Citi's Debby Hopkins emphasized the importance of communication. From her perspective, “to succeed, leaders must bring people along. You must let people voice their concerns, and even voice their dissent. Sometimes you may think to yourself, ‘Are you kidding? I've answered that question 42 times!’ But I suggest ...

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