chapter 6

Week two: Listen

Two groups of people listening to speech bubbles.

Slowing down and asking questions froma place of curiosity, listening to understand rather than to respond

There’s a huge difference between hearing and listening: hearing is part of our survival instincts as we are programmed to react to a sound. We take a full second to respond to something we notice out of the corner of our eye, but react ten times quicker to a sound. It’s our first alarm system. You’ll have seen herds of animals react in a split second to a sound, especially if there is a predator. And we are no different, meaning that hearing is an automatic response and active listening is a conscious skill, which ...

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