I’m not listening with the idea of deciding whether they are right or wrong, but trying to see the way they construct their world.

—Roger SchwarzAuthor, The Skilled Facilitator:A Comprehensive Resource forConsultants, Facilitators, Managers,Trainers, and Coaches

THIS CHAPTER DESCRIBES THE essential quality of receptivity. How do we maintain a stance of openness and curiosity, especially when we are seeing behavior and hearing views that we find difficult to accept? At times, the facilitator is the only person in the room who is not closing down, rejecting alternative ways of seeing, and losing hope of what might be accomplished. Our ability as facilitators to hold an unwavering stance of not knowing— while maintaining ...

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