IN THIS CHAPTER
Recognizing your liability
Establishing written guidelines
Setting up secure ordering
Gaining third-party approval
Internet-related fraud cost consumers and businesses more than $1 billion in 2015, as reported by the Internet Crime Complaint Center (IC3), which is a joint effort between the Federal Bureau of Investigations (FBI) and the National White Collar Crime Center, established to track cybercrime. Founded in 2000, the government-based organization receives nearly 300,000 complaints from U.S. consumers each year, or approximately 800 complaints every day. These complaints represent only 15 percent of actual incidents, as most go unreported, according to the IC3.
As both a consumer and an e-commerce merchant, you are vulnerable to becoming a victim of cybercrime. Each year the IC3 receives a large number of complaints involving identity theft and nondelivery of payment or merchandise, including credit card charge backs. Complaints from both buyers and sellers continue to grow. Technology has advanced to help protect ...