Chapter 5
Inspiring Employees to Better Performance
IN THIS CHAPTER
Starting with the Greatest Management Principle in the World
Finding out what motivates employees
Deciding what behaviours to reward
Beginning with the positive
Rewarding the little things
Using nonmonetary rewards
The question of how to motivate employees has loomed large over managers ever since management was first invented. Most of management comes down to mastering skills and techniques for motivating people – to make them better, more productive employees who love their jobs more than anything else in the world. Well, perhaps not quite that much, but you do want them to turn up and be as happy, effective and productive as possible.
You have two ways to motivate employees – rewards and punishments. If employees do what you want them to do, reward them with incentives that they desire – awards, recognition, important ...
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