Chapter 1 Introduction to StatisticsWhy Study Statistics?The Traditional View of StatisticsThe Modern View of StatisticsA Process View of OrganizationsChanges in Statistical PedagogyChanges in Information TechnologyHow Is This Modern View of Statistics Different?Important Concepts in StatisticsPopulations and SamplesParameters and StatisticsDescriptive and Inferential StatisticsSampling and Nonsampling ErrorStatistical Inference and the Discovery ProcessCollecting DataCollecting Primary DataSurveys and ObservationExperiments and Post-Hoc StudiesA Classification of Data-Gathering SituationsTypes of DataQuantitative versus Qualitative Variables4Discrete and Continuous VariablesScales of MeasurementComputers and Statistical Analysis: Introducing JMPThe Inland Northwest Credit UnionSummaryChapter GlossaryQuestions and ProblemsReferencesNotes