Statistical Methods for Quality Improvement, Third Edition

Contents

Preface

Preface to the Second Edition

Preface to the First Edition

PART I FUNDAMENTAL QUALITY IMPROVEMENT AND STATISTICAL CONCEPTS

1 Introduction

1.1 Quality and Productivity

1.2 Quality Costs (or Does It?)

1.3 The Need for Statistical Methods

1.4 Early Use of Statistical Methods for Improving Quality

1.5 Influential Quality Experts

1.6 Summary

References

2 Basic Tools for Improving Quality

2.1 Histogram

2.2 Pareto Charts

2.3 Scatter Plots

2.3.1 Variations of Scatter Plots

2.4 Control Chart

2.5 Check Sheet

2.6 Cause-and-Effect Diagram

2.7 Defect Concentration Diagram

2.8 The Seven Newer Tools

2.8.1 Affinity Diagram

2.8.2 Interrelationship Digraph

2.8.3 Tree Diagram

2.8.4 Prioritization Matrix

2.8.5 Matrix Diagram

2.8.6 Process Decision Program Chart

2.8.7 Activity Network Diagram

2.9 Software

2.10 Summary

References

Exercises

3 Basic Concepts in Statistics and Probability

3.1 Probability

3.2 Sample Versus Population

3.3 Location

3.4 Variation

3.5 Discrete Distributions

3.5.1 Binomial Distribution

3.5.2 Beta-Binomial Distribution

3.5.3 Poisson Distribution

3.5.4 Geometric Distribution

3.5.5 Negative Binomial Distribution

3.5.6 Hypergeometric Distribution

3.6 Continuous Distributions

3.6.1 Normal Distribution

3.6.2 t Distribution

3.6.3 Exponential Distribution

3.6.4 Lognormal Distribution

3.6.5 Weibull Distribution

3.6.6 Extreme Value Distribution

3.6.7 Gamma Distribution

3.6.8 Chi-Square Distribution

3.6.9 Truncated Normal Distribution

3.6.10 Bivariate and Multivariate ...