4.1 BASIC CONTROL CHART PRINCIPLES4.2 REAL-TIME CONTROL CHARTING VERSUS ANALYSIS OF PAST DATA4.3 CONTROL CHARTS: WHEN TO USE, WHERE TO USE, HOW MANY TO USE4.4 BENEFITS FROM THE USE OF CONTROL CHARTS4.5 RATIONAL SUBGROUPS4.6 BASIC STATISTICAL ASPECTS OF CONTROL CHARTS4.7 ILLUSTRATIVE EXAMPLE4.8 ILLUSTRATIVE EXAMPLE WITH REAL DATA4.9 DETERMINING THE POINT OF A PARAMETER CHANGE4.10 ACCEPTANCE SAMPLING AND ACCEPTANCE CONTROL CHART4.11 MODIFIED LIMITS4.12 DIFFERENCE CONTROL CHARTS4.13 OTHER CHARTS4.14 AVERAGE RUN LENGTH (ARL)4.15 DETERMINING THE SUBGROUP SIZE4.16 OUT-OF-CONTROL ACTION PLANS4.17 ASSUMPTIONS FOR THE CHARTS IN THIS CHAPTER4.18 MEASUREMENT ERROR4.19 SOFTWARE4.20 SUMMARYAPPENDIXREFERENCESEXERCISES