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Statistical Thinking: Improving Business Performance, Second Edition by Ron Snee, Roger Hoerl

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Index

A

abandoned call rates

regression analysis with multiple predictor variables

regression analysis with one predictor variable

abstracts

accounts payable cause-and-effect matrix

accounts receivable, days sales outstanding (DSO)

accuracy

Ackoff, Robert

adjusted R-squared statistic

advertising, effect on sales

business models

data over time

design of experiments

experiment description

hypothesis

outcomes

statistical inference tools

statistical thinking strategy

variation reduction

affinity diagrams

airline industry

alternative hypothesis

American Statistical Association

analysis of means (ANOM)

analysis of results

analysis of variance (ANOVA)

analyze, DMAIC step

Anheuser-Busch, Inc. See also advertising, effect on sales

ANOM (analysis of means)

ANOVA (analysis of variance)

antagonistic interactions

area under the curve

assignable causes

assumption

attribute data

automobile accidents

automobile industry, capability ratios

Automotive Industry Action Group

average and averages

confidence intervals

defined

hypothesis tests

sample average

average deviation

“average of the averages,”

B

baby wipe flushability case study. See flushable wipes case study

Baggerly, Keith

balance of trade

bank customers, average number arriving per hour

banking telephone waiting time case study

bell curve

benchmarking

biased sampling

billing process

binomial distributions

blending models

blocking

blood glucose levels

Borror, C. M.

Box, G. E. P.

Box-Cox family of power transformations

box plots

Brache, A. ...

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