CHAPTER 16Simplified Control Charts
What you will learn in this chapter is how to make simplified control charts that are intuitive and that improve process stability. This tool is used in the Improve and Control steps of the DMAIC process. It is primarily for those involved in manufacturing or process work.
Control charts have had a chaotic history. In the 1960s, when Japan was showing the United States what quality really meant, some people here tried to implement some quick fixes, which included control charts. Few of them understood control charts, and control charts were never used enough to realize their full potential.
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