Stellar Management Teams

4 Respect internal and external stakeholders

Image Delusion

Symptoms: Pathetic complacency and omnipotent hallucinations

Image delusion is a disease of numerous management team members. For such a patient membership of a management team has become an end in itself. The disease leads to taking action on the safe side and to distortion of focus. This in turn leads to the primary pursuit of retaining one's own position in the management team, for as long as possible. Image delusion makes the patient feel a certain satisfaction, and before long, pathetic complacency begins to shine on the face of the patient.

Care instructions in Appendix 2: 'Self care guide for management teams'

Customer experience is always right

Almost every company and corporation ...