Chapter 14

Work on your empathy

A big part of stepping up to become a leader is being more aware of how other people respond to you, the things you say and the body language signals you send. It’s time to invest in your empathy skills and significantly dial up your self-awareness

Leading with empathy: some scenarios

Before we get into some suggestions and advice on how to develop empathy, let’s put you to the test with some scenarios. We’ll outline some situations you may encounter as a leader, ask you to think about how you would respond, and then make some suggestions for how an empathetic response might differ from the obvious, instinctive one.

Scenario 1: A performance appraisal with someone you line manage has been moved twice, and ...

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