FIVEDefining theStewardship Contract


STEWARDSHIP IS A way to use power to serve through the practice of partnership and empowerment. This is the alternative to the conventional notions of “strong leadership” for implementing changes. The intent is to redesign the governance of our organizations so that service is the centerpiece and ownership and responsibility are strongly felt among those closest to the action: doing the work and contacting customers.


IN THE DESIRE to get our intentions more concrete, two things may occupy our minds. One is the destination. What would stewardship look like in practice in our own unit, our own organization? The second preoccupation is with the journey, the way to get there. How can we engage people in redesign ...

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