EIGHTRethinking the Roleof Staff Functions


THE STAFF FUNCTION is one area of organizational life that needs to be aligned with the shifting role of leadership in a stewardship culture. Despite flattening ourselves, creating self-managed units, and organizing around customers and businesses, the roles of our legal, finance, human resources, marketing, and other staff departments have remained relatively untouched. Once we have outsourced, automated, and on-lined as many jobs as possible in the support functions, we can question the fundamental way they are used, namely as an arm and extension of top management.

Strong, top-focused staff or support functions and the principles of stewardship are incompatible when we are serious about political ...

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