Teaching Revolution to the Ruling Class

A colleague, Sarah Polster, after hearing some of my views about empowerment, once said, “You are teaching revolution to the ruling class.” The phrase stayed with me. There is something both unsettling and very true about it. The truth is that we are, in fact, talking about a revolution. Revolution means a turning. Changing direction. It means that the change required is significant, obvious even to the casual observer. Obvious, for example, even to customers. It is more comforting to talk about evolutionary change. Evolutionary change means that everything is planned, under control, and reasonably predictable. The problem with evolutionary change is that it is virtually unnoticeable to the participants. ...

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