Chapter 10. Keeping the Lights On: SUSTAINABILITY BLOCKAGES


Success can be blinding. Organizations often drive themselves by trying to look through the windscreen and in the rearview mirror, only to get blindsided by something from the left or the right. Put another way, organizations often focus on what they've already done and moving it forward (often in an incremental way). Organizations also invest in defending and extending the core products and services that made them successful—focusing a huge amount of energy on protecting their flank. Don't get me wrong, incremental innovation is important, but all of your competitors are trying to make their products and services incrementally better than yours at the same time. At best, your efforts will allow you to maintain or make slight improvements in revenue and profitability. And of course, companies ...

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