Book description
Turn constant complainers into productive contributors
Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.
Shows how to identify complainers and time drainers
Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies
Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations
Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.
Table of contents
- Cover
- Contents
- Title
- Copyright
- Dedication
- Work Drama 101
- Introduction: How to Use This Book with No Complaints
- Chapter 1: Whiners
- Chapter 2: Complicators
- Chapter 3: Prima Donnas
- Chapter 4: Controllers
- Chapter 5: Toxics
-
Chapter 6: What to Do If You’re the Complainer
- Spot Yourself Complaining
- Which Complaining Behaviors Am I Using?
- Spot Yourself Complaining
- Stop Your Complaining
- How to Stop Complaining Like a Whiner
- How to Stop Complaining Like a Complicator
- How to Stop Complaining Like a Prima Donna
- How to Stop Complaining Like a Controller
- How to Stop Complaining Like a Toxic
- Why Are You Complaining?
- Good Business Reasons to Curtail Your Complaining
- Good News and Breakthroughs
-
Chapter 7: Energy Drains
- Spot the Energy Drains
- Stop the Energy Drains
- How to Negotiate Energy Drains Involving Technology
- How to Negotiate Energy Drains Involving Bottlenecks
- How to Negotiate Energy Drains of Too Much Work and Too Little Time
- How to Negotiate Energy Drains Involving Misaligned Values
- How to Negotiate Energy Drains Involving Depressing Environments
- Chapter 8: How to Negotiate Work Drama
- Chapter 9: Go Ahead, Complain
- Resources
- References
- Acknowledgments
- About the Author
Product information
- Title: Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
- Author(s):
- Release date: February 2013
- Publisher(s): Wiley
- ISBN: 9781118492963
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